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  • take action
    • make a donation
    • monthly giving
    • other ways to give
    • donate faqs
  • ways to adopt
    • find a pet
    • adoption centres
    • adoption events
  • partner with us
    • our grants
    • adoption partners
    • partner resource centre
    • faqs
  • about us
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  4. AME Video Tutorials
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In-Store Adoptions

AME Video Tutorials

August 7, 2023

Processing an Adoption

Full adoption process, including filling out the adoption form and taking payment.

Cancel an In-Progress Adoption

How to cancel an adoption that’s in progress in the case that you’ve selected the wrong pet, or the pet parent changes their mind.

Change Payment Method

How to change payment method during the adoption process.

Temporarily Unavailable Feature:
Return an Adopted Pet

This feature is temporarily unavailable. This page will be updated when the issue is resolved. 

Here’s what to do in the rare case that a pet parent decides not to take a pet home after the adoption has already been completed in AME. NOTE: This action is only intended to be used in-store and on the same day the adoption was completed in AME.

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3

Impact in Action

In-Store Adoptions
Virtual Partner Summit
Missed the July 2023 PetSmart Charities Virtual Partner Summit?
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In-Store Adoptions
AME Training for Adoption Partners
Welcome to Adoptions Made Easy “AME” training. During this module you’ll learn how to navigate the AME system to facilitate adoptions in…
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In-Store Adoptions
AME Quick Resource Guides (QRG)
Designed as complementary guides based off our Adoptions Made Easy (AME) eLearning module, the AME Quick Resource Guides (QRGs) are…
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See Our
3

Impact in Action

In-Store Adoptions
Virtual Partner Summit
Missed the July 2023 PetSmart Charities Virtual Partner Summit?
read more arrow-right-primary
In-Store Adoptions
AME Training for Adoption Partners
Welcome to Adoptions Made Easy “AME” training. During this module you’ll learn how to navigate the AME system to facilitate adoptions in…
read more arrow-right-primary
In-Store Adoptions
AME Quick Resource Guides (QRG)
Designed as complementary guides based off our Adoptions Made Easy (AME) eLearning module, the AME Quick Resource Guides (QRGs) are…
read more arrow-right-primary
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1100 Burloak Drive, Floor 2, Burlington, Ontario L7L 6B2 1-289-313-6400
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Helping 400,000+ pets find homes through in-store adoptions at PetSmart
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