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  • take action
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    • donate faqs
  • ways to adopt
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    • adoption centres
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In-Store Adoptions

AME Video Tutorials

September 26, 2024

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Processing an Adoption

Full adoption process, including filling out the adoption form and taking payment.

Cancel an In-Progress Adoption

How to cancel an adoption that’s in progress in the case that you’ve selected the wrong pet, or the pet parent changes their mind.

Change Payment Method

How to change payment method during the adoption process.


Return an Adopted Pet

Here’s what to do in the rare case that a pet parent decides not to take a pet home after the adoption has already been completed in AME. NOTE: This action is only intended to be used while the pet has not left the store on the same day the adoption was completed in AME.  Anything after this point we consider an owner surrender to be handled directly with the adoption partner.


Reporting Overview

How to utilize the reporting functionality to expand or narrow down the adoption information you want to see. You can leverage numerous different reports to see things like Donations, Inventory of Pets or Users that your group has in AME.

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In-Store Adoptions
Virtual Partner Summit
2024 Mid-Year Partner SummitMissed the PetSmart Charities of Canada 2024 Mid-Year Partner Summit?
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In-Store Adoptions
AME Training for Adoption Partners
Welcome to Adoptions Made Easy “AME” training. During this module you’ll learn how to navigate the AME system to facilitate adoptions in…
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In-Store Adoptions
AME Quick Resource Guides (QRG)
Designed as complementary guides based off our Adoptions Made Easy (AME) eLearning module, the AME Quick Resource Guides (QRGs) are…
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