Rewards

If your organization would like to facilitate adoptions at a PetSmart store, please contact your local PetSmart Store Leader to begin the process. Click here to find your local PetSmart store. Please note that the Adoption Partner application and approval process takes four-to-six weeks to complete.

If your organization has not facilitated an adoption in the last three years, you will need to reapply to participate in the in-store adoption program. Please contact your local PetSmart Store Leader to begin the process.

No. PetSmart Charities of Canada does not require a minimum number of adoptions to become an Adoption Partner. Canadian registered charities and municipal animal welfare organizations are encouraged to apply to become approved Adoption Partners.

Please note that Approved Adoption Partners will be deactivated after 24 months with no logged in-store adoptions. 

Approved PetSmart Charities of Canada In-Store Adoption Partners are encouraged to participate in in-store adoption events and may partner with other approved partners to co-host events to meet the qualifications to apply for adoption event funding.

• Once an Adoption Partner reaches a new reward threshold, rewards are paid out on or around the 20th of the following month and are not cumulative.
• When the next funding threshold is reached, Adoption Partners will be paid the difference between the larger reward and the previous threshold reward payment.
• If there are any issues with regard to payment for an adoption, a request for payment along with supporting documentation must be submitted via email to adoptions@petsmartcharities.org within 30 days of the payment. Claims older than 30 days will not be considered for payment.
• To view your adoption reward payments, log into the grant portal at: https://petsmartcharities.ca/grant-portal.
• Adoption Partners are strongly encouraged to track their own adoptions and double-check their records with the store weekly. Any adoptions that are not recorded with the appropriate Adoption Partner number will not be considered for payment under the reward program.