understanding the state of pet care
In partnership with Gallup, we’re studying veterinary care in America to understand barriers and help more pets get the care they need.
Explore our research
52% of pet owners have skipped or declined recommended veterinary care
Cost is the top barrier. 71% declined care for financial reasons, yet most weren’t offered alternatives.
94% of veterinarians say finances limit their ability to provide care
Vets feel the strain too, facing emotional stress and with limited training for cost conversations with families.
the disconnect (the story only the series can tell)
81% vs 73%
alternative treatment plans
81% of vets say they often/always offer an alternative treatment plan when cost is a barrier — but 73% of pet parents who declined care due to cost say they weren't offered one.
41% vs 23%
offered financing
41% of vets say they often/always offer financing or payment plans — but only 23% of pet parents report ever being offered one.
Tools & Resources
Download charts, visuals and press materials from the PetSmart Charities–Gallup State of Pet Care Studies.
Research Drives Change
These findings guide a $100 million commitment to expand veterinary access through clinics, education and more.
