Phil Chen

Director, Strategy

"Pets make us better people; you learn so much about compassion, affection and they help you appreciate life."

Combining a robust corporate background and a fondness for mission-driven work, Phil leads the strategy and technology teams that support PetSmart Charities of Canada. In his role, Phil supports the organization's long-term growth, including driving the organization's focus on supporting services that shape the future of animal welfare in areas of accessible veterinary care, and disaster relief.

Prior to joining the team, Phil served in strategy roles for various organizations, including Republic Services, American Express and IBM, with a proven track record of strategically advising Fortune 500 firms and non-profit organizations to enhance profitability and growth.

His areas of expertise include operations, supply chain management, and organizational change across multiple industries, including electronics & high technology, chemicals & petroleum, consumer products, and retail.

Mission Moments

with Phil

Why is the human-animal bond important?
It's a situation where both humans and their pets experience greater overall well-being due to their symbiotic relationship.

How has your pet changed your life?
As a child, learning about the cycle of life teaches you to have a greater appreciation for it.

What makes you most proud of working at PetSmart Charities of Canada?
The opportunity to improve the lives of people and their pets.

What absolutely excites you about the future of animal welfare?
Data shows that past efforts around adoptions and spay/neuter have been successful, allowing us to evolve and shift our focus towards other aspects of animal welfare.